http://boingboing.net/2016/04/14/how-the-uks-biggest-pharmacy.html
"In 2007, Boots was acquired by the giant hedge fund Kohlberg Kravis Roberts,
who loaded up the company with debt, made massive cuts to staff, remade the
stores as retailers first and health providers second, and used a system of
punishing quotas to get pharmacists and other staff to extract maximum revenue
from the public coffers by providing useless services."
A case study of the ongoing destruction of a century-old brand. Sadly there are
plenty of other examples of formerly "blue-chip" brands that have had their
goodwill frittered away by new owners, but this is particularly unfortunate
because Boots provides an essential service.
Cheers,
*** Xanni ***
