https://notalwaysright.com/monitoring-lack-progress-part-2/54953
"I am one of the customers in this story. I’m waiting behind an elderly
gentleman at the customer service counter, to pick up something I
ordered online. As I’m watching him, he has a monitor but nothing else
on the counter, and I’m bracing for a long wait as I fear he’s about to
complain about the ‘computer.’ Sure enough…"
It's easy to laugh at people's lack of understanding, particularly when
they're upset. It's much more difficult to understand their mental
model and explain things to them in a way they can relate to.
Share and enjoy,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://www.xanadu.com.au/ Chief Scientist, Xanadu
http://www.glasswings.com.au/ Partner, Glass Wings
http://www.sericyb.com.au/ Manager, Serious Cybernetics
