https://boingboing.net/2016/08/22/inside-the-sweatshop-termi.html
"An anonymous phone-bank worker at Britain's Department of Work and
Pensions describes the cruel system under which call are handled,
designed to purge the faintest hint of sympathy and to likewise deny
callers access to basic, vital information without which their benefits
will not be approved, or can be terminated. The DWP is who you call if
you've been widowed and need help caring for your children, or when you
get a cancer diagnosis, or when your organs fail."
Institutionalised cruelty that harms both the callers and the call
handlers.
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://www.xanadu.com.au/ Chief Scientist, Xanadu
http://www.glasswings.com.au/ Partner, Glass Wings
http://www.sericyb.com.au/ Manager, Serious Cybernetics
