Behind The Scenes Look At How Facebook Dealt With Christchurch Shooting Demonstrates The Impossible Task Of Content Moderation

Fri, 3 May 2019 00:29:49 +1000

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://www.techdirt.com/articles/20190425/15315242087/behind-scenes-look-how-facebook-dealt-with-christchurch-shooting-demonstrates-impossible-task-content-moderation.shtml>

"We've been saying for ages now that content moderation at scale is
literally impossible to do well. It's not "difficult." It's impossible.
That does not mean that companies shouldn't try to get better at it.
They should and they are. But every choice involves real tradeoffs, and
those tradeoffs can be significant and will upset some contingent who
will have legitimate complaints. Too many people think that content
moderation is so easy that just having a a single person dedicated to
reviewing content can solve the problem. That's not at all how it works."

Cheers,
        *** Xanni ***
--
mailto:xanni@xanadu.net                   Andrew Pam
http://www.xanadu.com.au/                 Chief Scientist, Xanadu
http://www.glasswings.com.au/             Partner, Glass Wings
http://www.sericyb.com.au/                Manager, Serious Cybernetics

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