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https://www.techdirt.com/articles/20191111/23032743367/masnicks-impossibility-theorem-content-moderation-scale-is-impossible-to-do-well.shtml>
"I’ve argued for years that while many people like to say that content
moderation is difficult, that’s misleading. Content moderation at scale
is impossible to do well. Importantly, this is not an argument that we
should throw up our hands and do nothing. Nor is it an argument that
companies can’t do better jobs within their own content moderation
efforts. But I do think there’s a huge problem in that many people –
including many politicians and journalists – seem to expect that these
companies not only can, but should, strive for a level of content
moderation that is simply impossible to reach.
And thus, throwing humility to the wind, I’d like to propose Masnick’s
Impossibility Theorem, as a sort of play on Arrow’s Impossibility
Theorem. Content moderation at scale is impossible to do well. More
specifically, it will always end up frustrating very large segments of
the population and will always fail to accurately represent the “proper”
level of moderation of anyone. While I’m not going to go through the
process of formalizing the theorem, a la Arrow’s, I’ll just note a few
points on why the argument I’m making is inevitably true."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://www.xanadu.com.au/ Chief Scientist, Xanadu
http://www.glasswings.com.au/ Partner, Glass Wings
http://www.sericyb.com.au/ Manager, Serious Cybernetics
