An oral history of #hugops: How tech’s first responders built a culture of empathy

Thu, 11 Mar 2021 06:54:19 +1100

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
https://www.protocol.com/enterprise/oral-history-hugops

"In almost every profession, it seems like there are two types of workers: the
ones who get the glory, and the ones who do the essential work no one ever sees
— unless something goes wrong."

[...]

"This is the story of the engineers who keep the cloud running, and how they
created their own culture of empathy when nobody else cared."

Via Esther Schindler.

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

Comment via email

Home E-Mail Sponsors Index Search About Us