<
https://www.techdirt.com/2023/12/12/google-promises-unlimited-cloud-storage-then-cancels-plan-then-tells-journalist-his-lifes-work-will-be-deleted-without-enough-time-to-transfer-the-data/>
"Over a decade ago, I pointed out that as Google kept trying to worm its way
deeper into our lives, a key Achilles’ heel was its basically non-existent
customer service and unwillingness to ever engage constructively with users the
company fucks over. At the time, I dubbed it Google’s “big, faceless, white
monolith” problem, because that’s how it appears to many customers. Going all
the way back to 2009, I had suggested that the company needed not just better
customer support, but something like a user advocate.
This issue shows up time and time again. The company screws people over and
generally there’s no one to talk to. Too bad. Talk to the white monolith. We’ve
faced it ourselves here at
Techdirt.
And, of course, in situations where someone’s full Google account is taken
down, and where there’s little to no recourse, it can really fuck people over.
Last year, we wrote about a
NY Times story by Kashmir Hill concerning a
parent who not only lost his entire Google account, but also was flagged for
passing around child sexual abuse material (CSAM), after a medical professional
had asked the father to take photos of his son regarding swelling. Despite
flagging him as a potential criminal, he couldn’t even talk to anyone at Google
to explain what happened."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
