‘I miss out on a family experience’: the deaf Victorians taking legal action against cinemas over captions

Tue, 27 Feb 2024 11:39:01 +1100

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://www.theguardian.com/society/2024/jan/29/i-miss-out-on-a-family-experience-the-deaf-victorians-taking-legal-action-against-cinemas-over-captions>

"The dawn of the Barbie doll was projected on the big screen in the opening
scenes of Greta Gerwig’s blockbuster film, but Simon Andersson was still
waiting to take his seat.

Andersson, who is deaf, had requested cinema staff provide him with a
closed-captioning device, called CaptiView, which allows cinemagoers to watch
subtitles on a small screen that is attached to their cup holder. But the staff
at the cinema were unaware the technology was on offer.

“I waited 20 minutes so I missed 10 minutes of the movie. Apparently it’s the
best start,” he says.

“It’s a common experience when the staff don’t know what it is and have to find
out. It’s really stressful.”

For members of the deaf community, going to the movies is an experience that
they say is often frustrating and inaccessible due to glitchy closed-captioning
technology."

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

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