<
https://theconversation.com/businesses-cant-escape-the-ai-revolution-so-heres-how-to-build-a-culture-of-safe-and-responsible-use-246024>
"In November 2023, the estates of two now-deceased policyholders sued the US
health insurer, United Healthcare, for deploying what they allege is a flawed
artificial intelligence (AI) system to systematically deny patient claims.
The issue – they claim – wasn’t just how the AI was designed. It was that the
company allegedly also limited the ability of staff to override the system’s
decisions, even if they thought the system was wrong.
They allege the company even went so far as to punish staff who failed to act
in accordance with the model’s predictions.
Regardless of the eventual outcome of this case, which remains before the US
court system, the claims made in the suit highlight a critical challenge facing
organisations.
While artificial intelligence offers tremendous opportunities, its safe and
responsible use depends on having the right people, skills and culture to
govern it properly."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
