<
https://www.theguardian.com/technology/2023/mar/27/robot-recruiters-can-bias-be-banished-from-ai-recruitment-hiring-artificial-intelligence>
"Michael Scott, the protagonist from the US version of
The Office, is using
an AI recruiter to hire a receptionist.
Guardian Australia applies.
The text-based system asks applicants five questions that delve into how they
responded to past work situations, including dealing with difficult colleagues
and juggling competing work demands.
Potential employees type their answers into a chat-style program that resembles
a responsive help desk. The real – and unnerving – power of AI then kicks in,
sending a score and traits profile to the employer, and a personality report to
the applicant. (More on our results later.)
This demonstration, by the Melbourne-based startup Sapia.ai, resembles the
initial structured interview process used by their clients, who include some of
Australia’s biggest companies such as Qantas, Medibank, Suncorp and Woolworths.
The process would typically create a shortlist an employer can follow up on,
with insights on personality markers including humility, extraversion and
conscientiousness.
For customer service roles, it is designed to help an employer know whether
someone is amiable. For a manual role, an employer might want to know whether
an applicant will turn up on time.
“You basically interview the world; everybody gets an interview,” says Sapia’s
founder and chief executive, Barb Hyman.
The selling points of AI hiring are clear: it can automate costly and
time-consuming processes for businesses and government agencies, especially in
large recruitment drives for non-managerial roles.
Sapia’s biggest claim, however, might be that it is the only way to give
someone a fair interview.
“The only way to remove bias in hiring is to not use people right at the first
gate,” Hyman says. “That’s where our technology comes in: it’s blind; it’s
untimed, it doesn’t use résumé data or your social media data or demographic
data. All it is using is the text results.”"
Explainability is going to be very important.
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
