<
https://theconversation.com/hard-labour-conditions-of-online-moderators-directly-affect-how-well-the-internet-is-policed-new-study-261386>
"Big tech platforms often present content moderation as a seamless, tech‑driven
system. But human labour, often outsourced to countries such as India and the
Philippines, plays a pivotal role in making judgements that involve
understanding context. Technology alone can’t do this.
Behind closed doors, hidden human moderators are tasked with filtering some of
the internet’s most harmful material. They often do so with minimal mental
health support and under strict non-disclosure agreements.
After receiving vague training, moderators are expected to make decisions
within seconds, keeping in mind a platform’s constantly changing content
policies and ensuring at least 95% accuracy.
Do these working conditions affect moderating decisions? To date, we don’t have
much data on this. In a new study published in
New Media & Society, we
examined the everyday decision-making process of commercial content moderators
in India.
Our results shed light on how the employment conditions of moderators do shape
the outcomes of their work – and three key arguments that emerged from our
interviews."
Cheers,
*** Xanni ***
--
mailto:xanni@xanadu.net Andrew Pam
http://xanadu.com.au/ Chief Scientist, Xanadu
https://glasswings.com.au/ Partner, Glass Wings
https://sericyb.com.au/ Manager, Serious Cybernetics
