Your bank is already using AI. But what’s coming next could be radically new

Wed, 26 Nov 2025 10:47:35 +1100

Andrew Pam <xanni [at] glasswings.com.au>

Andrew Pam
<https://theconversation.com/your-bank-is-already-using-ai-but-whats-coming-next-could-be-radically-new-270270>

"In June 1967, the world’s first “automated teller machine” or “ATM” was
unveiled at a branch of Barclays Bank in north London in a grand ceremony.

That very first system looked a bit different to the one we know and use today.
But almost six decades later, it’s hard to imagine a world where people could
only withdraw cash during banking hours.

Now, in Australia and around the world, banks are placing enormous bets that a
new kind of automation will transform their business model: artificial
intelligence (AI).

On Monday, Bendigo Bank announced it had signed a multi-year agreement with
Google to use the tech giant’s Gemini Enterprise AI platform to assist with a
range of tasks, including assessing loan applications and detecting fraud.

It follows a major deal between Commonwealth Bank and OpenAI, announced in
August, to “bring advanced AI to customers and employees”.

What does the future of banking hold – and who is responsible for managing the
risks?"

Cheers,
       *** Xanni ***
--
mailto:xanni@xanadu.net               Andrew Pam
http://xanadu.com.au/                 Chief Scientist, Xanadu
https://glasswings.com.au/            Partner, Glass Wings
https://sericyb.com.au/               Manager, Serious Cybernetics

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